Costume Exchange Policy

At Costume Box, we understand that sometimes a costume may not perfectly match your expectations or needs. To ensure your satisfaction, we offer a straightforward exchange policy for store credit within 30 days of receiving your shipment.

Key Points of Our Exchange Policy:

• Full Value Credit: When you exchange an item, you will receive store credit for the full value of the original costume. This allows you to select an alternative costume that better suits your style and requirements.

• No Additional Shipping Fees: We want to make the exchange process as seamless as possible. Therefore, you will not incur any additional shipping fees when returning your costume for an exchange.

Conditions for Full Credit:

To ensure you receive the full credit amount, please adhere to the following guidelines:

• Return Condition: The costume must be returned in as-new condition. This means it should be unworn, free from any damage, and in its original packaging.

• Original Packaging: Please include all original packaging materials, such as boxes, tags, and labels, when returning the costume. This helps us assess the item’s condition accurately and ensures it can be resold.

• No Modifications: Ensure that the costume has not been modified or damaged in any way. Items that have been altered or show signs of wear may not qualify for a full credit.

Process for Initiating an Exchange:

1. Gather Your Information: To begin the exchange process, please have your order number ready. This will help us locate your purchase quickly.

2. Visit the Returns & Exchanges Section: Navigate to the Returns & Exchanges section of our website. Here, you will find detailed instructions on how to proceed with your exchange.

3. Follow the Steps: Follow the outlined steps to complete your exchange request. Once we receive your returned costume at our warehouse and confirm that it meets our return criteria, we will issue your store credit.

Need Assistance?

If you have any questions or need further assistance with the exchange process, our customer support team is here to help! Feel free to reach out to us through the contact options provided on our website.

Thank you for choosing Costume Box! We appreciate your business and look forward to helping you find the perfect costume for your next event.