Damaged Product Return Policy

At Costume Box, we strive to ensure that our customers receive their orders in perfect condition. However, we understand that sometimes items may arrive damaged. If you receive a damaged costume, we are here to help you through the return process.

Key Points of Our Damaged Product Return Policy:    

• Report the Damage: If your costume arrives damaged, please report the issue to us within 7 days of receiving your shipment. This will help us address the situation promptly and efficiently.

• Return Process:

  • To initiate a return for a damaged product, please have your order number ready.
  • Navigate to the Returns & Exchanges section of our website and follow the outlined steps for returning a damaged item.

• No Additional Shipping Fees: For damaged items, we will cover the shipping costs associated with the return. You will not incur any additional fees when returning a damaged costume.

Conditions for Returns:

• Condition of the Item: Please ensure that you provide clear evidence of the damage, such as photographs, when reporting the issue. This will assist us in processing your return quickly.

• Original Packaging: If possible, please return the damaged costume in its original packaging. This helps us assess the item’s condition accurately.

Refund or Exchange Options:

• Refund: Once we receive the damaged item at our warehouse and confirm the damage, you will receive a full refund for the purchase price.

• Exchange: If you prefer to exchange the damaged costume for a new one, you can request an exchange instead of a refund. We will send you a replacement at no additional cost.

Need Assistance?

If you have any questions or need further assistance regarding a damaged product return, our customer support team is here to help! Feel free to reach out to us through the contact options provided on our website.

Thank you for choosing Costume Box! We appreciate your understanding and look forward to resolving any issues you may encounter.