Return Outside of Policy

At Costume Box, we strive to provide a seamless shopping experience, including a clear and fair return policy. However, we understand that there may be exceptional circumstances where a return is requested outside of our standard policy guidelines. This article outlines how we handle such requests.

Understanding Our Return Policy

Our standard return policy allows for exchanges and returns within 30 days of receiving your shipment, provided that items are in as-new condition and meet specific criteria. Returns outside of this policy may include:

• Requests made after the 30-day return window.
• Items that have been worn, modified, or damaged.
• Costumes that were purchased during special promotions or clearance sales.

What to Do If You Need to Return an Item Outside of Policy

1. Contact Customer Support: If you believe your situation warrants an exception to our return policy, please reach out to our customer support team. Provide your order number and explain your circumstances in detail.

2. Review of Your Request: Our customer support team will review your request on a case-by-case basis. We may ask for additional information, such as photographs of the item or details about the reason for the return.

3. Possible Outcomes:

   • Approval for Return: If your request is approved, we will provide you with instructions on how to return the item and any applicable refund or exchange options.
   • Denial of Request: If the return cannot be approved, our team will explain the reasons and discuss any alternative solutions that may be available.

Important Considerations

• Limited Exceptions: While we aim to accommodate our customers, returns outside of policy are not guaranteed and are subject to management approval.
• Customer Satisfaction: Our goal is to ensure your satisfaction, and we will do our best to find a resolution that works for both parties.

Need Further Assistance?

If you have questions about our return policy or need help with a return outside of policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a positive experience with Costume Box.

Thank you for choosing Costume Box! We appreciate your understanding and look forward to helping you with your return needs.