Return policy

At Costume Box, ensuring your satisfaction is our top priority. We want to make your costume shopping experience as seamless as possible. If a purchase does not meet your expectations, you can return or exchange it within 30 days of receiving your shipment.

Key Points of Our Return Policy:

• Exchanges: If you choose to exchange a costume, you will receive store credit for the full value of the original product. Plus, no additional shipping fees will be incurred.

• Returns:

  • Unworn Costumes: If your costume is returned in "never worn" condition, you will receive a 75% refund of the purchase price, minus the shipping cost to return the item.
  • Worn Costumes: Costumes that have been worn or show signs of use will receive a 65% refund, also minus the shipping cost to return the item.

Important Conditions:

• Condition of Costumes: Please ensure that the costume has not been modified or damaged in any way. Once we receive the item at our warehouse and confirm that it is in good condition, your refund will be processed.

Process for Initiating a Return:

1. Gather Your Information: To begin the return process, please have your order number ready. This will help us locate your purchase quickly.

2. Visit the Returns & Exchanges Section: Navigate to the Returns & Exchanges section of our website. Here, you will find detailed instructions on how to proceed with your return.

3. Follow the Steps: Follow the outlined steps to complete your return request.

Need Assistance?

If you need further help, our customer support team is here to assist you! Feel free to reach out to us through the contact options provided on our website.

Thank you for choosing Costume Box! We appreciate your business and look forward to helping you find the perfect costume for your next event.